EverUni — Frequently Asked Questions
Support
Frequently Asked Questions
Everything you need to know about orders, delivery, returns, sizing, and support — with clarity and transparency.
Orders & Payment
Secure checkout • Confirmation by email
What payment methods do you accept?
We accept major credit/debit cards and secure payment options available at checkout.
Can I change or cancel my order?
Orders are processed quickly. If you need help, contact us within 12 hours of placing your order and we’ll do our best to assist.
Will I receive an order confirmation?
Yes. After checkout you’ll receive an email confirmation with your order details.
Shipping & Delivery
Tracking available • Europe-wide shipping
Where do you ship to?
We ship across Europe. Shipping options and estimated delivery times are shown at checkout.
How long does delivery take?
Most orders arrive within 7–12 business days, depending on your location and local processing.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with your tracking link.
Returns & Exchanges
Simple process • 14-day window
What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unworn and in original condition.
How do I request a return?
Email us at help@everunistore.com with your order number and reason for return. We’ll guide you step-by-step.
Do you offer exchanges?
If you need a different size, contact us and we’ll help find the best solution based on availability.
Product & Sizing
Size guide on product pages
How do I choose the right size?
Please refer to the size guide on each product page for detailed measurements. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Are your items true to size?
Most pieces fit true to size. For extra comfort, consider sizing up.
How should I care for my garments?
We recommend following the care instructions on the product page and garment label to preserve shape and finish.
Still need help?
Our team is here to assist you. Share your order number (if available) and we’ll get back to you as quickly as possible.
Email: help@everunistore.com Customer Service — Monday–Friday, 9am–6pm
